• Application Deadline: Sun, 19 Feb 2023 00:00:00 GMT
• Position: Manager - Customer Solutions


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 8 years


• Location Lagos


• Job Field Customer Care 
  

Job Role

• Support clients on their customer experience and digital transformation journeys


• Help clients define and deliver transformational experiences for their customers and employees that drive innovation


• Lead delivery of engagements and take responsibility for project teams Lead client workshops and projects using collaborative methods such as design thinking and agile methodology


• Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills


• Build and maintain relationships between our client and their client teams/stakeholders


• Contribute to business development efforts, lead proposal development, and support the development of client offerings


• Contribute to thought leadership and knowledge management


• Mentor and provide professional development opportunities for junior team members.

Requirements

• A minimum of a Second Class Upper Degree


• A Master’s Degree is an added advantage digital


• A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting


• Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management


• An understanding of design thinking methodologies and its application to UX/CX


• Experience or qualifications in Agile would be a plus


• Demonstrable experience leading project teams is a critical requirement


• Strong people management and development skills


• Ability to plan, structure and prepare client-ready deliverables


• Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems


• Excellent facilitation and presentation skills


• Excellent written and verbal communication skills


• Very good proficiency in MS Office suite is essential.