• Application Deadline:
• Position: Agent Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Nigeria


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  

JOB SUMMARY

• Sale of RexAgent product and services


• Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Duties & Responsibilities

• Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage


• Sales of all RexAgent products and services to customers and drive the usage on a daily basis to achieve set goal


• Provision of first level support to agents/merchants to ensure retention of agent transactions


• Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presensse in location and to discuss other RexAgent business needs


• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents


• Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited


• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through


• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution


• Prompt replacement of terminals in cases of fault to retain agent relationship


• Drive the growth of the business to achieve the required revenue


• Monitor, track and manage allocated expenditure. Ensure usage of what it is required


• Ensure the submission of daily and weekly report to manage for review and collation for management decision

KEY PERFORMANCE INDICATORS

• Minimum of 20 onboarded viable agents per monthly


• Ensure all issues raised by agents regarding the use of their POS devices are resolved within TAT.


• Achieve the stipulated transaction volume/value done by assigned agents


• Achieve the stipulated income target assigned to be achieved


• Ensure at least 80% of all deployed terminals are always active.

JOB REQUIREMENTS

• Minimum education level – HND in any accredited and reputable institution


• A minimum of 2 years’ working experience in any sales and customer-facing role


• Relevant industry experience is an added advantage