• Application Deadline: Wed, 4 May 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Lekki


• Job Field Customer Care 

Location: Lekki Phase 1, Lagos

Responsibilities

• Gather product feedback and communicate to relevant stakeholders.


• Check-in on staff members onboarding journey to identify blockages to approve the member.


• Approach issues staff members face with a perception of eliminating such issues in the corresponding channel.


• Laisse with respective teams and affiliates to ensure all member’ requests and complaints are managed through an effective resolution process.


• Ensure staff members are enabled to sign up process.


• Attend to all staff members without prejudice or discrimination.


• Handle all chats and calls punctually in a courteous and professional manner. 


• Make a minimum of 100 calls per day.


• Respond to members via channel assigned to you.

Requirements and Skills

• Candidates should possess a Bachelor's Degree


• Minimum of 2 years work experience in a fast-paced environment in the Sales and business development area (Preferably banking or fintech)


• Excellent written and verbal skills.


• Fluency in English and other Nigerian languages.


• Empathetic and curious attitude.


• Willingness to work weekends, occasional holidays and outside of standard 9-5 business hours.


• Experience in Customer service, telemarketing and Customer experience.


• Ability to utilize personal creativity and personal initiative to solve problem.


• Ability to meet deadlines.


• Keen attention to detail.


• Strict confidentiality.