• Application Deadline: Mon, 23 Jan 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Responsibilities

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  Generate sales leads

  
  


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  Identify and assess customers’ needs to achieve satisfaction

  
  


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  Build sustainable relationships and trust with customer accounts through open and interactive communication

  
  


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  Provide accurate, valid, and complete information by using the right methods/tools

  
  


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  Meet personal/customer service team sales targets and call-handling quotas

  
  


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  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

  
  


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  Keep records of customer interactions, process customer accounts, and file documents

  
  


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  Take the extra mile to engage customers

  
  

Skills and Requirements

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  Excellent oral and writing skills

  
  


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  Excellent selling and negotiation skills

  
  


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  Strong phone contact handling skills and active listening

  
  


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  Customer orientation and ability to adapt/respond to different types of characters

  
  


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  Minimum of National Diploma in any field of study

  
  

Preferred Location of Applicants – Lagos – Lekki, Agungi, and environs.