• Application Deadline: Fri, 10 Feb 2023 00:00:00 GMT
• Position: Guest Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Abuja


• Job Field Customer Care 
  

Job Description

• Reviewing the arrival and departure list daily and assists in preparing and distributing welcome amenities. 


• Welcome guests upon arrival/check-in and bids them farewell at check-out.


• Oversee and coordinate all arrivals and departures of special guests (VIPs, etc).


• Respond to guests needs and anticipate their unstated ones.


• Expect and react promptly to guests’ requirements and inquires.


• Attends promptly to customers' inquiries and assists them with their needs.


• Responsible for providing information regarding the Peniel facilities and all other services available.


• Should have up to date information on daily room occupancy


• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.


• Give proper and complete handover to the next shift


• Should be able to handle all guests without bias or prejudice.


• Ensures compliance to Peniel’s rules and policies.


• Adhere to strict staff grooming and hygiene standards.


• Logs the day's activities in a logbook to ensure that the next person on duty follows up and is familiar with everything that needs extra attention.


• Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.


• Actively listen and resolve guests’ complaints.


• Assists the guest in their travel needs.


• Ensures the guest’s are satisfied and maintains their satisfaction throughout their time.


• Minimum of a B. Sc in Tourism, Business Administration or other related courses.


• About 3-5years in the front office or customer service in hospitality or similar reputable industry.


• Should always be neatly dressed, wears the complete uniform within the standards set forth by management.


• Should always wear Identity tag at all times in order for recognition.


• Excellent problem resolution skills along with outstanding communication and active listening skills.


• Ability to work flexible hours.


• Excellent computer skills.


• Ability to understand and carry out oral and written instructions and request clarification when needed. 


• Strong interpersonal and organizational skills.


• Must be guest service focused and a team player.


• Positive attitude and outgoing personality is essential.


• Must be able to work shifts - days, evenings, weekends and holidays.


• Ability to relate well with guests and employees. 


• Personable, enthusiastic, self-motivated and able to work independently


• Should possess detailed information about Peniel’s facilities and other surrounding areas with similar products.