• Application Deadline: Sun, 22 Jan 2023 00:00:00 GMT
• Position: Customer Care


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Responsibilities

• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call-handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Take the extra mile to engage customers

Skills and Requirements

• Excellent oral and writing skills


• Excellent selling and negotiation skills


• Strong phone contact handling skills and active listening


• Customer orientation and ability to adapt/respond to different types of characters


• Minimum of National Diploma in any field of study

Preferred Location of Applicants – Lagos – Lekki, Agungi, and environs.