• Application Deadline: Sun, 5 Feb 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Summary

We are hiring a Customer Service Representative with excellent communication skills and a great work ethic to manage customer queries and complaints ensuring they receive stress-free services/support and all their needs are met timely. To be successful in this role, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Job Description

Responsibilities:

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Follow communication procedures, guidelines, and policies


• Take the extra mile to engage customers

Requirements:

• Degree in arts, social sciences, or other related fields


• 1 - 2 years of Proven customer support experience or experience as a Customer Service Representative


• Advanced computer literacy especially with the use of MS Excel, PowerPoint, Social media, Email marketing tools and Database.


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Excellent telephone etiquette

Location: Ajao Estate, Isolo Lagos.