• Application Deadline: Tue, 24 Jan 2023 00:00:00 GMT
• Position: Customer Care Executive


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 2 - 5 years


• Location Lagos


• City Surulere


• Job Field Customer Care 
  

Job Description

• Manage large amounts of incoming orders


• Convert sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers.

Requirements

• Candidates should possess a Bachelor's Degree, HND or OND qualification with 2 - 5 years work experience.