• Application Deadline:
• Position: Professional Service Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Engineering / Technical 
  

Job Description / Responsibilities

• Installation and configuration of network devices such as: routers, switches, firewall and access points.


• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.


• Communicate with clients to determine their needs and explain complex issues.


• Identify faults or performance issues within the customer network.


• Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.


• LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.


• Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.


• Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients.


• Troubleshoot to identify issues and resolve it.

Job Requirements / Core Competencies

• Candidates should possess a Bachelor's Degree qualification


• Good communication and customer service skills.


• Good knowledge of networking technologies - TCP/IP, DNS etc.


• Proactive with a positive ‘can do’ approach.


• Ability to work productively with minimal supervision.


• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.


• Good technical documentation skills.


• Capable of multi-tasking, good time management and prioritization of workload.


• Ability to assess and prioritize faults and respond or escalate accordingly.