• Application Deadline: Wed, 25 Jan 2023 00:00:00 GMT
• Position: Call Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 2 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Responsibilities

• Make calls and manage incoming call.


• Handle complaints, provide appropriate solutions & alternatives within the time limits, follow up to ensure resolution.


• Contacting customers daily/weekly and informing them of their overdue draft.


• Following up with customers daily/weekly on previous payment redemption date.


• Advising customers on the best payment options and negotiating suitable payment plans.

Requirements

• Minimum of OND / HND / B.Sc qualification with 0 - 2 years work experience.


• Strong Written, Communication and Negotiation Skills.


• Ability to collaborate with a team in a fast-paced environment.


• Attention to detail and strong Listening skill.


• Must have an ANDRIOD Phone.