• Application Deadline: Tue, 24 Jan 2023 00:00:00 GMT
• Position: Quality Assurance Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Abia , Lagos


• Job Field Customer Care 
  


• Salary Range ₦200,000 - ₦300,000/month
  

Salary: N250,000 net and other benefits

Summary:

Quality Assurance Specialist responsibilities include developing quality standards, evaluating calls, design of call scripts/surveys, and identifying issues with the products or services. 

Responsibilities:

• Ensure that standards and safety regulations are observed


• Address and discuss issues and proposed solutions with superiors


• Document quality assurance activities and create audit reports


• Make recommendations for improvement


• Preparing and implementing quality assurance policies and procedures


• Performing routine inspections and quality tests


• Handle daily team briefing and product pieces of training


• Develop performance improvement activities to improve team/agent performance


• Ensure adherence to policies & processes in the Contact Centre etc.


• Performance report of Weekly/Monthly achieved to line Manager

Requirements:

• BSC / HND in any degree


• Minimum of 4yr Customer Service Experience


• Proficient in Microsoft Office applications and Excel


• Good team player


• Good Analytical skill


• Customer Centric Orientation


• Excellent multitasking, time management and leadership skills.


• Minimum 1 year of experience in a Quality specialist role


• Knowledgeable of Call Centre KPIs