• Application Deadline:
• Position: Customer Service/Call Center Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• City Oregun


• Job Field Customer Care 
  

• Prepare and release sales invoice as per sales order generated on ERP.


• Receive phone calls in a professional manner and provide information about products and services as required by the customers.


• Making sure these key distributors are supplied on time.


• Providing timely solutions for customers, consumer queries and issues.


• Manage friendly relationship with key distributors.


• Solve all discrepancies on invoices due to products collection at various warehouse locations.


• Preparing daily and monthly sales reports for assessment and performance purposes.


• Daily review of inventory to maintain product availability.


• Coordinate with logistics on freight forwarding and delivery at warehouse locations.


• Controlling secondary movement from warehouse, ensuring maximum customer services.


• Inventory Management


• Planning and distributing SKUs to company warehouses pan Nigeria.


• Follow up on Key Distributors payment with Finance Department.


• Payment and Account reconciliation with Finance Department at every last day of the month.


• Prepare and release sales invoice for monthly incentives.


• Review KD monthly invoices and prepare promo schedule for qualified KDs for ongoing KD Promo.


• Prepare and release promo invoices for qualified KDs.

Education & Experience

• HND/B.Sc. in any relevant discipline.


• 1– 2 years previous experience in customer service preferably in an FMCG environment.


• Must be conversant with the use of Microsoft suite especially Excel, Word and Outlook.


• Good analytical skills.


• Persuasive speaking and effective listening skills.


• Ability to empathize and use positive language.


• Must have self-control and able to take responsibility.


• Patient with high level of emotional intelligence.


• Ability to remain professional with a people-first attitude.


• Attentive to details with excellent time management skills.


• Good knowledge about products with creativity and resourcefulness.