• Application Deadline: Wed, 25 May 2022 00:00:00 GMT
• Position: Front Desk / Administrative Personnel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• Job Field Administration / Secretarial 

Job Summary

• Front desk / Administrative Personnel act as support to the school is the first contact / front line in receiving visitors, staff and pupils to the school.


• He/she will also provide general administrative support duties to staff.

Job Responsibilities

• Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate


• Managing the staff, pupils, parents and visitor school entry system


• Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate


• Managing the school’s main inbox, replying, forwarding messages and making appointments for staff as appropriate


• To build and manage the ambience of the front office.


• Manage incoming calls in a pleasant phone manner.


• Manage correspondence between school, parent and prospective parent


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.


• Provide accurate, valid and complete information during the inquiry.


• Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of parent interactions, process and file documents


• Participate in the admission process


• undertake other duties as directed.

Job Requirements

Education:

• A Degree in Humanities or any Social Sciences from a reputable University.

Experience:

• At least two (4) years work experience within an Administrative team.

Job Competencies:

• Good command of written and spoken English


• Strong phone contact handling skills and active listening


• Familiarity with MS office package


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Ability to work in a team


• Good administrative skills.