Assist in the development, testing, and implementing new software programs.
Maintain and update software database. This includes, but is not limited to: Software Applications, Web Sites, Data Communication Processes and User Interfaces.
Test, maintain and recommend software improvements to ensure strong functionality and optimization.
Collaborate with Applications Team Lead in installation, customization, and integration of commercial software packages.
Facilitate root cause analysis of system issues.
Work with team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Identify ideas to improve system performance and impact availability.
Resolve complex technical design issues.
Development of technical specifications and plans in collaboration with team members.
Analyse user requirements and convert requirements to design documents.
Recommend good technical decisions to Applications Team Lead that provide solutions to business challenges.
Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.
Compile timely, comprehensive, and accurate documentation and or reports as requested by management and/or superiors.
Possess up to date knowledge of technological developments in the industry.
Communicate effectively and professionally in all forms of communication with internal and external customers.
Possess strong problem solving and decision-making skills while using good judgement.
Multi-task and change from one task to another without loss of efficiency or composure.
Perform duties as assigned by Applications Executive and/or IT Team Lead respectively.