• Application Deadline: Fri, 27 Jan 2023 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Summary

• Assist with checking guests in and out.


• Assist guests with inquiries, problems and complaints; as well as receive guests’ payments and balance cash at end of shift.

Responsibilities

• Greeting and welcoming guests, assist them to check in


• Offering a welcome drink to guests at check in


• Conduct fast and efficient check in or out of guests using the appropriate documentation and laid down procedures.


• Collect all payments or guarantee of payment (order, credit card, requisition or letter) for the entire stay at check in.


• Collection of all outstanding payments at guest check out


• Coordinate room status update with housekeeping department by notifying them of all check outs, late check outs, early check ins, day use, extensions, room movements etc.


• Conscientise guest on the guest questionnaire/feedback form.


• Answer incoming calls as well as interdepartmental calls within three ring as per hotel standard.


• Do handover takeover with the other receptionists as per set standards.


• Maintain arrival and departure list, and guest in-house list in accordance with set standards


• Pre-allocate rooms using reservations correspondence and any other relevant information daily before guest arrival


• Assist guests with necessary information about the resort and its surroundings


• Keep the reception area immaculately clean


• Obtain messages from visitors and promptly forward them to the intended recipient or give them to the Front Office Porter.


• Have sufficient product knowledge


• Ensure cash security throughout the shift


• Proper accounting of cash and handover to appropriate authority.


• Report any irregularities or unusual circumstances to Manager.


• To be dressed in uniforms and professionally at all time when on duty.


• Carries out any other official duties that may be assigned from time to time.

Qualification and Experience

• OND, HND or Bachelor’s degree in any field of study.


• Minimum of 3 years experience obtained in a well-structured Hotel or Resort


• Must have Software knowledge used in the hospitality industry.

Skills and Compentencies:

• Strong math skills and understanding of basic financial concepts


• Customer-service experience.


• Excellent written and verbal communication skills.


• Multi-tasking and time-management skills, with the ability to prioritize tasks.


• Proficient in microsoft office suite.


• Data entry experience.


• Flexible working hours.


• Positive interpersonal skills required.


• People management.


• Presentation skills.


• Good Judgment.


• Time management


• Excellent eye for detail, diligent knowledge of facilities.


• Excellent problem-solving, analytical, technical, IT and numerical abilities are crucial.

Salary

N840,000 Annually.

Benefits:

• Accommodation


• Service Charge


• Free breakfast


• 13th Month


• Leave Allowance


• HMO.