Negotiate on price, costs, delivery and specifications with customers
Liaise with prospects to check the progress of existing inquiries
Record sales and order customer information on the CRM
Mange sales pipeline through the system application.
Represent the company at trade exhibitions, events and demonstrations
Review own sales performance, aiming to meet or exceed targets
Ownership of the entire customer journey. Source, analyze, interprets data and make recommendations.
Primary customer relations contact person
Facilitate sales and customer documentation processing for business continuity.
Reconcile customers’ accounts, and coordinate cross-functional activities across departments.
Ensuring all departments are carried along.
Circularize all balances with respect to O/S on a quarterly basis from the tenants
Drive and present monthly progress reports on renewals, customer audits, collections and NPS with actionable sales goals.
Partner with Marketing to define lead qualification process and analyze campaign performance.
Follow up on renewals and payments and bring in a system for overdue debts collection.
Collaborate with Sales FM, Legal and Admin
Collections and debt recovery (Full Ownership).
Qualifications
BSc in Social Sciences, Management and other related disciplines with at least a Second Class Degree.
Experience:
At least 5 years’ experience in Sales and Customer Relationship Management. Experience working in a hospitality business is an added advantage.
Skills:
Knowledge of CRM tools. Communication and interpersonal skills including speaking, writing and listening. Teamwork and leadership skills. Customer-oriented attitude. Problem-solving skills.