• Application Deadline: Tue, 31 Jan 2023 00:00:00 GMT
• Position: Duty Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Key Responsibilities of the Duty Manager:

• Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level


• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution


• Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved


• Manages the guest relations team fostering a culture of growth, development and performance within the department


• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained


• Builds and maintains effective working relationships with all key stakeholders


• Delivers an effective planned guest engagement programme


• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Duty Manager:

• Proven experience in guest relations with excellent problemsolving capabilities


• Excellent managerial skills with a handson approach and leadbyexample work style


• Commitment to exceptional guest service with a passion for the hospitality industry


• Ability to find creative solutions, offering advice and recommendations


• Personal integrity, with the ability to work in an environment that demands excellence, time and energy


• Experienced in using IT systems on various platforms


• Strong communication skills