Job Description
Job Summary
- Ensure quality and reliability in service delivery through implementation and monitoring of facilities maintenance services in accordance with client SLA's and organizational quality standards.
Key Responsibilities
- Forecast, monitoring and implementation of facility budgets.
- General oversight of daily operations, ensuring all customer requirements are fulfilled according to SLA's and organisational quality standards.
- Ensuring proper use and proactive maintenance of facility equipment.
- Coordination and supervision of all site support staff including cleaning, maintenance, and security personnel.
- Implementation and monitoring of Health and Safety standards.
- Maintain cordial relationships with internal and external customers
Qualifications & Experience
- Minimum of a B.Sc in Estate Management or other related field.
- Minimum of 4 years proven experience in a similar role.
- Experience with the use of facility management softwares.
- Professional membership with IFMA, IFWM or ESVARBON.
- Experience in service administration, invoicing, fees collection and enforcement.
- FMP certification is an advantage.
Skills Requirements:
- Excellent time management and ability to prioritize tasks.
- Good numeric skills.
- Good problem-solving and decision-making skills.
- Excellent verbal and written communication.
- Strong Interpersonal skills
- Good report writing skills.
- Good knowledge of electrical,environmental, generator and water maintenance.