• Application Deadline:
• Position: Sales / Customer Service Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Lekki


• Job Field Sales / Marketing / Retail / Business Development 
  

Summary

• In this role, you will serve as the first line of contact for walk in customers.


• You will be responsible for welcoming guests and assisting them to find outfits that meet their needs.


• You will be required to adequately guide the customer through the store and convince them to make a purchase.

Roles & Responsibilities

• Greet customers, respond to questions and provide outstanding customer service.


• Take and manage large amounts of incoming phone calls.


• Respond to online enquiries, process and fulfill order requests.


• Book shipments for delivery.


• Handle customer complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution.


• Guide and advise customers on product selection.


• Maintain outstanding store condition and visual merchandising standards throughout the sales floor.


• Ensure the overall cleanliness, health & safety regulations of the store daily.


• Responsible for security within the store as well as watching out for fraudulent acts.


• Stay on top of the latest fashion trends and styles.


• Introduce promotions and opportunities to customers.


• Generate sales leads & meet sales targets.


• Cross-sell products to increase sales.


• Ensure shopping experiences are memorable for all walk in customers.


• Assist customers in the fitting room.


• Anticipate customer needs and provide data for sales forecasts.


• Prepare and maintain sales records and reports for upper management.


• Monitor and analyze sales / market trends.


• Take daily stock count, monitor and maintain inventory levels.


• Ensure new merchandise gets to the sales floor promptly.Qualifications


• HND or BSC in any related discipline preferably marketing, business, and finance.


• 1 to 3 years experience in direct sales.


• Experience in the fashion industry is a plus

Requirements:

• Natural saleswoman man.


• Excellent customer service skills.


• Upbeat and amiable personality.


• High level of professionalism.


• Ability to work independently and flexibly.


• Ability to work well under pressure and meet deadlines.


• Good networking, prospecting, and closing skills.


• Result-oriented team player with exceptional motivation and interpersonal skills.


• Familiarity with inventory procedures;Method of Application

Salary: N85,000 - N100,000 monthly.