• Application Deadline: Wed, 1 Feb 2023 00:00:00 GMT
• Position: Guest Service Attendant


• Job Type Full Time


• Qualification BA/BSc/HND , NCE , OND


• Experience 2 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description

• We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.

Responsibilities

• Greeting guests upon arrival and making them feel welcomed.


• Administering check-ins and check-outs.


• Providing front desk services to guests.


• Assigning rooms and taking care of administrative duties.


• Delivering mail and messages.


• Processing guest payments.


• Coordinating with bell service and staff management.


• Being a source of information to guests on various matters such as transport and restaurant advice.


• Processing meal and beverage requests.


• Accommodating general and unique requests.


• Diffusing conflict or tense situations with guests.

Requirements, Skills and Qualifications

• OND, NCE / B.Sc In any Hospitality or any relevant discipline


• 2+ years of customer service experience.


• Male preferably


• Good- looking and attractive personality


• Certificate or diploma in hospitality advantageous.


• Exceptional interpersonal skills.


• Excellent written and verbal communication.


• Good time management and organizational skills.


• Conflict resolution experience.


• Patience and good listening skills. 


• Computer knowledge: Basic knowledge of computers is required to check in guests, create invoices and manage online bookings


• Communication: Officers are expected to use active listening skills to understand the individual needs of each customer and also use non-verbal skills to identify a guest's satisfaction or dissatisfaction with their stay


• Customer service: Front desk Officers work with guests when checking in, checking out and when guests request information from the front desk.


• Problem-solving: Guests will often come to the Hotel Front Desk Officer with problems. The ability to identify and overcome a problem is paramount for every Front Desk Officer.

Salary

N40,000 - N50,000 monthly.