Job Overview

Location
Lagos, FCT
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
33096
Job Views
99

Job Description



Mandatory



  • Must possess an RN / MW or B.Sc. in Nursing certificate

  • Must be a Registered Nurse with License to practice in Nigeria

  • Must have experience in customer service/client management

  • Must be familiar with HMO and NGO operations in Nigeria

  • Must possess BLS experience

  • Must possess Marketing experience with an eye for targeted goals

  • Must possess Previous leadership experience.


Requirements:



  • Minimum of 3+ years of clinical nursing experience.

  • Must be proficient in Microsoft Office including Word, Excel, and Outlook.

  • Must pass annual competency exams as required

  • Must be able to prioritize job functions so that the most critical issues are handled first.

  • Must be able to multitask

  • Must have good communication skills when dealing with superiors and physicians.

  • Must have good technical and typing skills.


Skills & Abilities:



  • Effective communication skills, knowledge of disease processes, and normal growth and development for all age groups in order to ascertain an accurate understanding of the client’s symptoms.

  • Must demonstrate strong listening skills to identify the level of comprehension and the verbal clues that the patient is giving regarding pain, anxiety, and fear.

  • Critical thinking skills plus the ability to handle stressful situations, and the capacity to function independently.

  • Must have varied clinical experience.

  • Ability to document meticulously; detail-oriented.

  • Must be able to determine the severity of the caller’s complaint using a series of algorithms developed through a coordinated effort of physicians and nurses. Direct the caller to the appropriate emergency services as necessary, recommends the suggested medical follow-up based on their assessments and established triage protocols, and provide health information.

  • May be required to complete follow-up calls to high-risk patients to assess changes in status or to ensure that the patient sought the appropriate treatment.


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