• Application Deadline:
• Position: End User Support Engineer (Edo)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Edo


• Job Field ICT / Computer 
  

• Candidate should be able to communicate in both Engish and Local Language


• Contract Duration : 1 yea

Base Skill Set :

• A+ Certification or equivalent experience


• Good working knowledge of Active Directory


• 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.


• Excellent customer service and communication skills including providing VIP support


• Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365


• Advanced knowledge of Microsoft Office suite of applications


• Support of End User for video conferencing units. Support of mobile devices Duties & Responsibilities: Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. Duties shall include, but not be limited to:


• Diagnosing and troubleshooting desktop system, printer and operating problems


• Consulting and instructing users on hardware and software questions/issues


• Collaborate with other IT Services Data Center and Network Infrastructure teams


• Install, maintain and upgrade equipment and its associated infrastructure


• Runs diagnostic tests to isolate system problems as well as proactive activities


• Operating Systems Windows, OS-X


• MS Office (Windows and knowledge of Mac) software


• Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC


• Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA


• Responds to telephone calls, email, service tickets, and dispatched requests for technical support


• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window


• Base Requirements


• Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments


• Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment


• Experience in working with a helpdesk operation, to include Windows and Mac clients


• 2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone


• Self-starter that is able to collaborate actively with others in a cross-functional team


• Proven attention to detail and high standards for quality Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary


• Skilled in documenting written troubleshooting steps and instructions


• Business professional attire


• Specify language requirement


• Bilingual