• Application Deadline:
• Position: Field Recovery Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Implement Collections strategies on all accounts in arrears through engaging the customer through the telephone, e-mails & physical visit to demand for payments on overdue accounts.


• Maintain daily activity logs of number of calls, physical visits, right party contacts, promises to pay and promises to pay kept by negotiating effective payment plan arrangements & settlement that would prevent the account from rolling forward.


• Verify information of overdue arrears and follow up with a call and physical visit.


• Investigate and resolve discrepancies in the customer’s payment schedule and repayment instruments.

Requirements

• Required: A minimum of 2-3 years’ experience in collections/Recovery within Financial institution