• Application Deadline: Tue, 28 Feb 2023 00:00:00 GMT
• Position: Customer Care Executive (Telecommunications)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Key Duties & Responsibilities:

• Attend to Customer’s Issues & resolve them in timely & efficient manner


• Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively


• Raising, following up and closure of Trouble Tickets


• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process


• Follow up for Collections through timely reminders to Enterprise & Retail Customers


• Ensuring Collections of receivables is achieved as per the set targets


• Service & MTTR Improvement Plans


• Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Generate Sales Leads

 

SKILLS REQUIRED:

• Strong organizational skills


• Self-motivated and detail-oriented


• Quick to collaborate and coordinate with team members when necessary


• Prior experience working with Telecommunication Customer Care Department


• Strong math and critical reasoning skills


• Customer Relationship Management


• Integrity & Honesty


• Team Player


• Interpersonal Skills


• Resourcefulness & Result Oriented approach


• Customer Oriented Approach


• Strong Oral & Written Communication

Requirements

• Graduate in science preferable, any other discipline may also apply


• NYSC Certified


• Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.