• Application Deadline: Tue, 31 Jan 2023 00:00:00 GMT
• Position: Technical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

TERAWORK is the leading online talent marketplace in Africa that helps businesses thrive by connecting them with professional talent without geographical barriers. We have a pool of professionals with varying levels of expertise across tech, digital, business and lifestyle services.

Our client, a leading IT firm  is seeking a competent and qualified professional to fill the position below

Key Responsibilities

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  Provide technical support service via phone, email, and other channels as required to clients.

  
  


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   Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

  
  


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   Provide prompt and accurate feedback to customers.

  
  


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   Ensure proper follow up and closure of all pending tickets.

  
  


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   Interact with customers to provide and process information in response to complaints and inquiries.

  
  


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   Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional 

  
  


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  manner using the available Customer Relationship

  
  

Technical Skill:  

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  Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.  

  
  


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  Basic routing & switching knowledge.  

  
  


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  Basic RF knowledge.  

  
  


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  Ability to resolve problems remotely.

  
  

Job Requirement

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  Minimum B.SC/ HND  in computer science or related course

  
  


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   Minimum  3 - 5 years of experience as IT Technical Support

  
  


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  CCNA or MCP Certified