• Application Deadline:
• Position: Customer Success Executive (Risk)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• Job Field Customer Care 
  

We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll be Doing

• Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)


• Enforcement (Immobilisation: Drivers Default and Non-compliance)


• Track Vehicles Daily Status


• Track vehicle maintenance and inspection needs

What You will need for this position  

• Degree in any discipline.


• 4-years experience in customer care/support risk and safety roles.


• Experience in a customer-centric industry is an added advantage.(e.g. Logistics and Transportation)


• Proficient in the use of Microsoft Suites (Excel).


• Ability to manage people.


• The candidate must possess an eye for details.

KPIs that will be measured after you start  

• Contact to drivers in case of the critical alerts


• Weekly accident rate


• Weekly apprehension rate.


• Loss of asset


• Weekly issues resolution rate


• Drivers compliance and enforcement