• Application Deadline: Thu, 5 May 2022 00:00:00 GMT
• Position: HMO / Billing Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Medical / Healthcare 

Key Responsibilities

• Interact with the HMO community.


• Maintain organized medical and employee records


• Monitor administrative staff’s performance


• Train new employees


• Ensure prompt ordering and stocking of medical and office supplies.


• Resolve potential issues with patients.


• Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to patients/clients.


• Conduct outreach calls as assigned to proactively educate associations, unions and members of the public on services available


• Process complaints, following established guidelines.


• Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.


• Develop and implement effective policies for all operational procedures


• Prepare work schedules

Job Requirements

• Minimum of a First Degree (HND/B.Sc) or its equivalent in a Health or Science related field.


• HMO Experience is required


• Minimum of 5 years experience post-NYSC in relevant and related positions.


• Knowledge of the operations of the National Health Insurance Scheme (NHIS)


• Excellent customer relationship skills


• Good communication/presentation skills (both oral and written)


• Must be a team player, able to build and maintain an effective and collaborative network


• Must be able to take responsibility and demonstrate a high level of integrity in dealing with all stakeholders.


• Certification in or professional membership of health, the management or related bodies


• Knowledge of statistical/epidemiological tools such as SPSS, Ms Power point


• Attendance of related Courses/ workshops/seminars etc.

Required Skills:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.


• Attention to detail


• Professional development through participation in continuing education and professional Organizations.


• Conversant with the HMO processes and Maintenance


• Must also be good in Coordination, Listening, Scheduling and Teamwork


• Must possess good administrative skills


• Superior problem-solving skills


• Ability to explain detailed instructions articulately and clearly


• Ability to analyze information promptly


• Exceptional customer services skills


• Proficient in relevant computer applications


• Knowledge of customer service principles and practices.