• Application Deadline:
• Position: Customer Service Manager (FinTech / Cryptocurrency)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 

Responsibilities

• Supervise day-to-day operations in the customer service department.


• Respond to customer service issues in a timely manner.


• Create effective customer service procedures, policies, and standards.


• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.


• Implement an effective customer loyalty program.


• Maintain accurate records and document all customer service activities and discussions.


• Assess service statistics and prepare detailed reports on your findings.


• Hire and train new customer service agents.


• Manage the approved budget of the customer service department.


• Report to higher management on a regular basis


• Stay informed on the latest industry techniques and methods.

Requirements

• Bachelor’s Degree in Business Administration or relevant field.


• 2+ years of proven experience as a Customer Service Manager.


• Proven experience in building and scaling a Customer Service team across Africa.


• Proficiency in Microsoft Office and customer service software.


• Outstanding written, verbal and reporting communication skills.


• Good understanding of management practices and techniques.


• Excellent leadership and interpersonal skills.