• Application Deadline: Thu, 2 Feb 2023 00:00:00 GMT
• Position: Client Account Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Job Duties

• Deals directly with customers either by telephone, electronically or face to face.


• Ensures prompt response to all customer inquiries.


• Handles and resolves customers’ complaints in a timely manner.


• Keeps records of customers’ interactions and transactions.


• Records details of inquiries, comments, complaints and records details of actions taken.


• Maintains a comprehensive customer data base.


• Ensures that all required customer meetings are scheduled, attended and documented.


• Analyses and documents loss of clients.


• Assesses guards’ uniforms/appearance during visits and issues reports.


• Carries out regular Customer Satisfaction Survey.


• Ensures strict compliance with the Company's Policies & Procedures.


• Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.


• Checking customer’s credit situation.


• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.


• Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.


• Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.


• Ensure that all transactions are compliant with Company’s policies.


• Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.


• Other duties as delegated from time to time by the Head of Customer Relation or in line with your skills, experience and role.

Requirements

• Candidates should possess an HND / B.Sc Degree with 3 - 5 years relevant work experience.

Key Competencies:

• Interpersonal skills


• Communication Skills


• Listening Skills


• Problem analysis and problem- solving


• Attention to detail and accuracy


• Adaptability


• Stress tolerance.