• Application Deadline: Sun, 30 Apr 2023 00:00:00 GMT
• Position: Head of Information Technology (Male)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 - 15 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Objective

• To provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.

Duties & Responsibilities

• Responsible for the operating system and associated subsystems with ERP


• Identify alternatives for optimizing computer resources Networking


• Collect information to analyze and evaluate existing or proposed systems. - Assist personnel of other departments as a computer resource.


• Provide on-the-job training to new department staff members.


• Provide computer orientation to new company staff


• Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.


• Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system.


• Analyze and evaluate present or proposed business procedures or problems to define data processing needs, Document Management Systems (DMS)


• Prepare detailed flow charts and diagrams outlining systems capabilities and processes.


• Research and recommend hardware and software development, purchase, and use.


• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.


• Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.


• Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.


• Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.


• Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.


• Write and maintain system documentation.


• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.


• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.


• Document system problems and resolutions for future reference.


• Any other task assigned.

Key Performance Indicators:

• Cost Efficiency


• Adaptability


• Time Management and Punctuality


• Reduction in downtimes


• Increase in delivery time


• Accuracy, Speed and efficiency of transactional processing & reporting


• % Average organization satisfaction


• Planning deadline adherence


• Cycle time for new employee to receive work tools


• Well-developed Interpersonal Skill and Professional demeanor


• Works Well with Others / Develops Self and Others


• Communicates Effectively and Efficient


• % of Lateness, Absenteeism, offense and adherence to Instruction


• IT Optimization


• IT Security


• Confidentiality.

Requirements

Minimum Education Qualification:

• Bachelor's Degree or HND in Computer - Science or related course

Required Experience:

• Over 10 years cognate experience


• 10 - 15 years experience with retail or POS software


• Certifications in either MCP/CCNA

Required Competencies:

• Knowledge


• Database Administration


• Network Operations


• Troubleshooting and Technical Support


• System Software


• System Hardware Skills


• Communication skills


• Computer Proficiency


• Reporting Skills and IT skills


• Interpersonal Relations Skills


• Problem-solving skills


• Analytical and Attention to Detail Skills


• Knowledge of Retail Pro or any other P.O.S. Software is Highly recommended.