• Application Deadline: Fri, 10 Feb 2023 00:00:00 GMT
• Position: Technical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Not specified


• Job Field ICT / Computer 
  

Job Description

• How often are you given the opportunity to build something from the ground up, with an abundance of resources at your disposal; to be part of a team of people accomplished in diverse scientific and engineering disciplines, focused on using the best of what lies at the forefront of technology to address complex, real-world problems that have a positive impact on potentially millions of peoples' lives? This is that kind of opportunity.


• The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.


• You will support the customer by acting as the liaison between the customer and other internal teams.


• Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests


• Manage and address electronic tickets efficiently


• Liaise between sales team, customer success team, and customers to properly address customer problems


• Troubleshoot and configure software and hardware


• Provide thoughtful direction and support for technical inquiries


• Manage the day-to-day aspects of support cases, incidents, and escalations


• Ensure issues have the appropriate focus and are resolved as expediently as possible


• Document and record all activity in accordance to both internal and external security standards


• Research, reproduce, troubleshoot, and solve highly challenging technical issues


• Serve as subject-matter expert on our software solutions


• Contribute frequently answered questions to the knowledge base


• Knowledge on how the internet mail system works under the hood.

Qualifications

• 2+ years' of technical support experience


• Customer service oriented


• Knowledge of email systems and deployments (important)


• Strong written and verbal and troubleshooting skills


• Strong attention to detail and highly organized, with effective multi-tasking and prioritization skills


• Proactive, self-motivated, and self-directed, with the ability to learn quickly and autonomously


• Comfortable with ambiguity


• Superior problem-solving and troubleshooting skills


• Ability to work as part of a collaborative cross-functional team in a fast-paced environment


• Must speak German and English professionally.