• Application Deadline:
• Position: Client Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Anthony Village


• Job Field Customer Care 
  

Responsibilities

• Serves as a go-between client and the Agency


• Undertakes Business development /source for new clients


• Packages proposals to clients and prospects


• Gets briefs from clients and interprets them correctly to the team.


• Liaise with various departments/units to ensure that clients’ requirements are executed based on clients’ expectations or beyond.


• Coordinate the execution of client’s briefs in the company and presentations to client


• Write contact reports and send them to clients to capture the agreements at every meeting.


• Manage clients’ brands in terms of marketing communications requirement


• Carry outcustomer surveys including customer satisfaction surveys, market surveys, and competitive analysis


• Coordinate events, brand activation, and trade promotions.


• Package and Implement media proposals, media buying, and PR functions

Requirements

• At BA or BSC in Mass Communication, Communication Arts, Marketing, Business Administration, or any discipline with at least 3 years cognate experience in the same position at a recognized Marketing Communications or Brand Management Agency.


• Ability to use Microsoft Office packages, especially word, PowerPoint, and excel


• Membership of one or more professional associations such as APCON, NIPR, IBMN, NIMN, NIM, etc.

Skills:

• Have at least a working knowledge of client business and provide first–level advice to clients in the area of Marketing Communications


• Versatility


• Excellent listening ability


• Strong Communication, writing, and presentation skills.


• High level of comprehension


• Excellent team player


• Think on his or her feet, smartly and unconventionally.


• Knack for excellent, premium quality, exceptional and impeccable delivery


• Strong desire and passion to exceed clients’ expectations at every touch-point.


• Ability to multi-task and work under pressure.