• Application Deadline:
• Position: Technical Support Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field ICT / Computer 
  

• The Technical Support Associate is responsible for providing first-hand technical support to subscribers


• Keep abreast of how all CreditRegistry software works.


• Experiment with and test CreditRegistry software and properly document and report issues, errors or bugs in the software to the appropriate department.


• Update documentation relating to CreditRegistry software and write new documentation for new features of the software.


• Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations


• Set up software demonstrations for training and presentations.


• Analyze data from the subscriber’s loan database for upload of the credit bureau system.


• Ensure that client loan data is uploaded periodically (on a monthly basis).


• Other responsibilities as assigned.

REQUIREMENTS

• Attention to detail


• Basic scripting and programming experience


• Extensive PC experience


• Familiar with support tickets and knowledge-based systems.


• Interact with a wide range of customers and technical issues


• Good Interpersonal skills


• Sharp troubleshooting and analytical abilities


• Willingness to explore new technologies


• knowledge of Excel and SQL


• Networking


• Zealous approach to problem-solving and customer service


• High level of concentration and commitment.


• Dedication to problem-solving.

Experience

• Minimum 1- 3 Years of experience in a Technical support role.

EDUCATIONAL QUALIFICATION

• A first degree or HND in Computer Science/Computer Engineering or a related field