• Application Deadline: Wed, 28 Feb 2024 00:00:00 GMT
• Position: Food & Beverage Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 7 years


• Location Abuja


• Job Field Procurement / Store-keeping / Supply Chain 
  

JOB DESCRIPTION

REPORTS TO

Team, Kitchen Administrator

GENERAL JOB DESCRIPTION

Responsible for managing all F&B operations and for delivering an excellent guest experience. Food and beverage manager responsibilities include the ability to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

DUTIES & RESPONSIBILITIES

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards


• Preserve excellent levels of internal and external customer service


• Design exceptional menus, purchase goods and continuously make necessary improvements


• Identify customers’ needs and respond proactively to all of their concerns


• Establish targets, KPI’s, schedules, policies and procedures


• Comply with all health and safety regulations


• Report on management regarding sales results and productivity


• Oversee all aspects of the daily operation of the Apartment’s Room Service operation.


• Supervise all Room Service personnel.


• Respond to guest complaints in a timely manner.


• Ensure proper set-up, breakdown and maintenance of all banquet functions


• Work with the GM and keep him/her informed of F&B issues as they arise.


• Organize all documentation for shift work on a daily basis including pre-shift reports


• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems


• Coordinate and monitor all phases of the Room Service operation.


• Ensure effective communications between each shift.


• Supervise the room service area in order to attract, retain, and motivate the employees.


• Ensure optimal level of service, quality, and hospitality are provided to guest.


• Ensure the timeliness and accuracy of the amenity set-up and delivery.


• Monitor and maintain proper running and cleanliness of banquet areas


• Perform any other reasonable duties as required and directed


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

EDUCATION & TRAINING

• Culinary school diploma or degree in Food Service Management, BA, or related field a MUST.

KNOWLEDGE & EXPERIENCE

• About 5-7 years of experience in a similar position from within a 3- or 4-star hotel/serviced apartments.

SKILLS & ABILITIES

• Proven food and beverage management experience


• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)


• Ability to spot and resolve problems efficiently


• Mastery in delegating multiple tasks


• Communication and leadership skills


• Up to date with food and beverages trends and best practices


• Ability to manage personnel and meet financial targets


• Guest oriented and service minded


• Strong interpersonal skills.

WORKING CONDITIONS

DAYS OF WORK

 7 days with 2 days off in a week.