• Application Deadline:
• Position: Change and Incident Management Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Recommends needed adjustments to the change system, as appropriate.


• Coordinate and attend change control board meetings.


• Provide change management strategy, change process design, project integration guidance, and expertise for the overall change management effort and/or individual initiatives within a given project.


• Conduct organizational assessments to determine the current readiness and capability for change.;


• Assess Organizational Design impacts during the change process.


• Prepare detailed stakeholder analysis dependent on the change's complexity and the stakeholders it may impact.


• Align change management methods for a given project with other organizational change initiatives, where applicable.


• Measure and review progress toward goals.


• Ensure regular status checks of the change strategy and change process, conditions for success, the well-being and receptivity of the organization, and any other factor impacting the success of the change.

Experience:

• 3-7 years work experience comprising:


• Minimum of 2 years experience in IT Change Management


• One Project management Experience


• Crisis Management


• Experience working with a range of service providers


• Understanding of service delivery and service support environment

Education:

• First degree in Computer Science or an IT equivalent degree


• Foundation Certificate in ITIL3 or 4 – IT Service Management


• Practitioner certificate in IT Service Management will be an added advantage