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Hotel Front Desk supervisor at Kakanfoinn and Conference Centre
Job Overview
Location
Lagos, Oyo
Job Type
Full Time
Date Posted
3 years ago
Additional Details
Job ID
33600
Job Views
112
Job Description
- Application Deadline:
- Position: Hotel Front Desk supervisor
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience
- Location Oyo
- City Ibadan
- Job Field Administration / Secretarial , Customer Care
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful, and courteous demeanor at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit/floor limit policies.
- Allocate rooms to expected arrivals after checking the guest's preferences and special requests.
- Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
- Cross Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as specified by the hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested, or deemed necessary by management.
- Ensure the Front office log book and hotel log book are always updated and actioned upon.
- Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager / Front office manager
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Company Details
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