• Application Deadline:
• Position: Customer Solutions Associate, Nigeria


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Nigeria


• Job Field Customer Care 
  

Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.

Responsibilities

• Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform


• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play


• Escalating customer feedback and IT issues to help improve our product

Qualifications

• Minimum of a first degree


• Proficient typing speed (ideally above 45 wpm). This will be tested.


• Excellent communication skills, both oral and written


• 0-2 years of customer service experience in a startup is an added advantage


• Intermediate Microsoft Office and analytical skills


• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.


• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment


• Competitive salary and equity package


• A collaborative and flat company culture


• Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)


• 28 days of paid vacation days, 30 days sick leave, bereavement leave, and periodic mental health days


• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave


• Pension benefit 


• Monthly WFH stipend alongside a one time home office set-up budget


• Annual professional development budget 


• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)


• Weekly team meals and social events (virtual for now!)


• Flexible working hours


• Where we work: Remote first, with the option to work in-person occasionally