• Application Deadline:
• Position: Field Application Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

What will be your responsibilities within bioMérieux?

• Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions


• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system


• Provide consistent follow up to ensure customer satisfaction and meet KPI


• Develop & retain business, strengthen customer relationship


• Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity


• Ability to perform routine training


• Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales


• Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization..)


• Demonstrate a technical expertise which allows to easily take in charge new products and new technologies

WHO ARE YOU?

• Holder of Bachelor/ Master’s degree in biology/microbiology/molecular


• 3+ Years’ experience in the IVD / Medical / Bio-Medical Science industry


• Good knowledge of the laboratory environment

Skills and Qualifications:

• Sales results oriented with good negotiation skills and a proven track record in upselling & cross-selling products & services


• Customer and solution oriented


• Training and coaching capabilities


• Organized, rigorous and autonomous


• Good communication and ability to work in a multi-disciplinary team


• Master CRM (reporting and dashboard)


• Proficiency in MS Excel & data analysis


• Excellent interpersonal, multi-tasking and time-management skills


• Outgoing personality and demonstrated passion for customers