• Application Deadline:
• Position: Senior Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

• Optimize operations processes and complete interim projects for continuous improvements


• Work with consultants as needed to address current business needs and improve operations


• Implement and manage SOP’S for the Company


• Hire, train and mentor subordinates / training team and coaching them according to standards.


• Work with inventory team to improve procurement / supply chain to branches


• Closely monitor revenues and expenses for profit and loss statement, achieving set targets for top and bottom line.


• Support marketing initiatives, planning and execution


• Actively support business development including expansion (selection of stores, criteria, rakee of area)


• Managing day to day activities across multiple branches including order fulfillment, customer service, sales, procurement and all employees within jurisdiction


• Enforcing management policies and procedures


• Contribute operations information and recommendations to strategic plans and reviews


• Prepare and complete action plans by implementing production, productivity, quality and customer-service standards, problem solving and identifying trends.


• Respond to special customer enquiries


• Report weekly updates, gains, and challenges to management

Requirements

• 5+ work experience in industry/ field


• Bachelors degree


• Ability to work well with people and lead a team


• Great online and offline communication


• Great interpersonal skills


• Great organization and management skills


• Great with MS Excel and other MS office tools


• Must be willing to commute frequently within Lagos


• International experience is a plus


• Masters degree in relevant field is a plus

Skills

• Customer Service


• People Management


• Adaptability


• Budget Management


• Problem solving


• Project management