• Application Deadline:
• Position: Customer Success Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

The role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature adoption and providing a feedback loop on behalf of the customer to the rest of our company (including technical support, sales, product and engineering). 

You will get the opportunity to work in a growing, diverse and international company that value work-life balance and career advancement!

• Establish a Sales pipeline of product opportunities to support revenue Quotas 


• Be the main point for our customers and become a trusted and strategic advisor, drive best practices and innovation 


• Own the overall health and success of our customers, which includes adoption, ensuring value realization, retention and growth 


• Provide product guidance to technical stakeholders and educate on best practices for optimizing the use of our products 


• Work closely with your Account Executive to ensure successful renewals and drive expansions and new opportunities resulting from the success of the customers 


• Proactively maintain and update your pipeline using Salesforce


• Drive customer outcomes with deep technical understanding of customers’ success criteria, business drivers, and initiatives 


• Meet quarterly and annual sales objectives by expanding the pipeline in Africa region


• Educate and support customers on best practices, and the use and benefit of our products and services 

What you are expected to bring:

• 3-5 years of experience working as a strategic CSM or Project Manager, working with diverse accounts


• Strong technical background, with the ability to understand and communicate complex technical solutions and uncover opportunities with clients 


• Great knowledge of your region, including experience in analyzing customer accounts to identify churn signals, account growth and retention opportunities, and ways to expand adoption and increase value 


• Ability to manage and prioritize multiple customers across different stages in the customer lifecycle to meet customer needs and escalations 


• A self-starter who can work independently and able to prioritize and multi-task under tight deadlines 


• Strong leadership skills to advocate cross functionally on behalf of customers, and willingness to identify process improvements to help drive repeatable and efficient customer engagement 


• Strong interpersonal skills; Excellent listening, verbal and written communication skills 


• Superior presentation and meeting facilitation skills 


• College/University degree in Computer Science or similar preferred