• Application Deadline: Tue, 28 Feb 2023 00:00:00 GMT
• Position: Female Front Desk Officer / Service Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• City Ajah


• Job Field Administration / Secretarial 
  

Job Responsibilities

• Greet and welcome guests as soon as they arrive at the office.


• Direct visitors to the appropriate person and office.


• Answer, screen and forward incoming phone calls.


• Ensure reception area is tidy and presentable, with all necessary materials.


• Work with Front office Manager to receive client’s complaints/vehicles, recommend possible. solutions as well as convince clients to carry out the recommendations.


• Work with Front office Manager to ensure that all customer information is regularly keyed into the system and Strongmas customer database is consistently updated.


• Work with Front office Manager to translate all customer-reported problems to actionable work orders for technicians to complete.


• Work with Front office Manager to profile clients, inspect vehicles and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability.


• Work with Front office Manager to ensure that customers are received in a timely/friendly manner and detailed notes/walk -around inventory record signed by the customer is taken upon vehicle reception.


• Work with Front office Manager to provide timely update position/explanation on job progress/picture & video reports to customers and providing suggestion for future maintenance thereby achieving customer satisfaction.


• Work with Front office Manager to maintain electronic and / or paper records of completed service work.


• Work with Front office Manager to carry out payment reconciliations, provide billing/invoice statements and explain billing details vis-à-vis collect payment from customers for services rendered and issuing gate pass for all paid transactions.


• Work with Front office Manager to schedule/book appointments, arrange vehicle drop-off, and vehicle pick-up.


• Work with Front office Manager to reach out to customers advising them about feedbacks, service changes, or car pick-up times.


• Work with Front office Manager to ensure that all details on services rendered/costs are related to customers.


• Work with Front office Manager to ensure that post service follow up calls and service reminder alerts is put across to customers in line with retaining existing customers.


• Work with Front office Manager to ensure that Strongmas customers get the best of relaxation at the front office while waiting for their vehicles (Tea, sweet, etc)


• Work with Front office Manager to provide customers with information and advice on warranty protections, potential cost savings, ongoing promo drive and the advantages of patronizing Strongmas.


• Provide basic and accurate information in-person and via phone/email


• Receive, sort and distribute daily mail/deliveries.


• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)


• Scheduling meetings, preparation of letters/Coordination of special events and event communications


• Track and order office equipment and supplies.


• Work with Front office Manager to ensure that automotive work provided to customers meets company quality standards and customers expectation.


• Work with Front office Manager to draw up job orders.


• Escalate difficult service advisory/front office challenges to Front office Manager for immediate intervention/resolution.


• Escalate admin related challenges to Admin Manager for immediate resolution.


• Submit daily/weekly/monthly front office reports to Front office Manager.


• Other duties may be assigned by the Front Office Manager, Admin Manager, GM and MD.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.


• 2 - 5 years work experience.