• Application Deadline: Tue, 28 Feb 2023 00:00:00 GMT
• Position: Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 4 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.


• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.


• Provide prompt and accurate feedback to customers.


• Ensure proper follow up and closure of all pending tickets.


• Interact with customers to provide and process information in response to complaints and inquiries.


• Escalate cases to another unit and follow up on the case.


• Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

Personal Responsibilities

• Report to the Head of Department.


• Respond to client complains in a proper and professional manner.


• Should maintain a high level of personal responsibility.


• Abide and apply the rules and regulations of the department and the company as a whole.


• Responsible for achieving any assignment given by the Manager.


• Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Academic / Education Qualifications

• Preferred: B.Sc (or equivalent) in Computer Science.

Certifications:

• CCNA is preferred.


• MCP is preferred.

Experience:

• 1 - 4 years work experience.


• A previous experience in support or IT department.

Technical Skills:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.


• Basic routing & switching knowledge.


• Basic RF knowledge.


• Ability to resolve problems remotely.

General Skills:

• Interpersonal relationship.


• Maintain a good communication and interaction with customers and colleagues.


• Self-learner.


• Communications skills, both verbal and written.

Language Qualification:

• Good verbal and writing skills in English are mandatory.