• Application Deadline: Tue, 10 May 2022 00:00:00 GMT
• Position: Guest Service Agent


• Job Type Full Time


• Qualification


• Experience 1 year


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 

DUTIES AND RESPONSIBILITIES:

• Processes reservations by mail, telephone, or central reservation systems referral.


• Get vital information from guest to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.


• Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.


• Upsell additional facilities when appropriate


• Maintain up to date records of all guests in house.


• Check out guests at the end of their stay, check billing instructions and collect payment. 


• Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre tec.


•  Knows the type of rooms available as well as their location and layout.


• Knows the selling status, rates, and benefits of all packages plans.


• Knows the credit policy of the hotel and how to code each reservation.


• Creates and maintains reservation records by date of arrival and alphabetical listing.


• Determines room rates based on the selling tactics of the hotel.


• Prepares letters of confirmation.


• Processes cancellations and modifications and promptly relays this information to the front desk.


•  Understands the hotel's policy on guaranteed reservations and no-shows.


• Processes advance deposits on reservations.


• Tracks future room availabilities on the basis of reservations.


• Helps develop room revenue and occupancy forecasts.


• Prepares expected arrival list for front office use.


• Assists in preregistration activities when appropriate.


• Monitors advances deposit requirements.


• Handles daily correspondence. Responds to inquiries and makes reservations as needed.


• Makes sure that files are kept up to date.


• Maintains a clean and neat appearance and work area at all times.


• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.


• Tracks future room availability on the basis of reservations, and helps de

DUTIES AND RESPONSIBILITIES:

• Processes reservations by mail, telephone, or central reservation systems referral.


• Get vital information from guest to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.


• Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.


• Upsell additional facilities when appropriate


• Maintain up to date records of all guests in house.


• Check out guests at the end of their stay, check billing instructions and collect payment. 


• Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre tec.


• Knows the type of rooms available as well as their location and layout.


• Knows the selling status, rates, and benefits of all packages plans.


• Knows the credit policy of the hotel and how to code each reservation.


• Creates and maintains reservation records by date of arrival and alphabetical listing.


• Determines room rates based on the selling tactics of the hotel.


• Prepares letters of confirmation.


•  Processes cancellations and modifications and promptly relays this information to the front desk.


• Understands the hotel's policy on guaranteed reservations and no-shows.


• Processes advance deposits on reservations.


• Tracks future room availabilities on the basis of reservations.


• Helps develop room revenue and occupancy forecasts.


• Prepares expected arrival list for front office use.


• Assists in preregistration activities when appropriate.


• Monitors advances deposit requirements.


• Handles daily correspondence. Responds to inquiries and makes reservations as needed.


• Makes sure that files are kept up to date.


• Maintains a clean and neat appearance and work area at all times.


• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.


• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. 


• To be aware of all front office procedures and assist with reception duties when required.


• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.


• Perform any other works as and when assigned by the management.


• Develop forecasts for room revenue and occupancy. 


• To be aware of all front office procedures and assist with reception duties when required.


• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.


• Perform any other works as and when assigned by the management.