• Application Deadline: Sun, 12 Feb 2023 00:00:00 GMT
• Position: Customer Success Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Responsibilities

• Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up with the IT/resolution team to ensure closure.


• Upsell and Cross-sell to clients on new features and products in order to increase revenue.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Act as POC to client after-sales handover.


• Drive initiatives to reduce churn


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.


• Ensure customer requirements are relayed appropriately to the rest of the team.


• Ensure customer retention by developing a great relationship and executing beyond customer expectations.


• Ensure reports and all docs needed by the client go out in a timely manner.

Requirements

• Minimum of a First Degree.


• 2-4 years of customer success experience is an added advantage.


• Experience working with a SAAS company


• Above average proficiency in Zoho work drive


• Excellent communication skills, both oral and written.


• Proficiency in Data visualization tools such Power BI or Tableau


• Fast-paced problem-solving skills.