• Application Deadline:
• Position: Head, Technology Shared Service


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Lagos


• Job Field ICT / Computer 

Job Purpose

• The primary objective of Technology Shared Service is to provide the disciplines that ensure the collective effort and output of the Technology organisation translates solely to sustainable high-quality Technology services that help to achieve the Stanbic IBTC Bank’s business objectives.

Key Responsibilites

• Drive the formulation and delivery of Technology Strategies ensuring continuous alignment with the Stanbic IBTC Nigeria’s business strategies


• Lead Business Management function in support of the Head, Technology & Operations of Stanbic IBTC Nigeria


• Oversee reports and presentations on Technology performance


• Oversee Technology Business Control team


• Identify, report and resolve financial risks and issues


• Manage manpower resources for the Technology Department of Stanbic IBTC Nigeria in collaboration with People and Culture


• Oversee Production Assurance and Customer Care team responsible for Service Operations, Service Transition and Service Design


• Benchmark service levels against other banks with a view to improving our services.

Qualifications

• First Degree


• Minimum of 10 years post qualification experience in Technology Service Management


• Minimum of 5 years experience in the implementation of ITIL Processes (Incident, Problem, Change, Release, Service Asset & Configuration Management, Availability, Capacity and Financial Management processes


• Minimum of 5 years experience in project delivery


• Technology Infrastructure Library (ITIL)/IT Service Management qualification


• Project Management Certification.