• Application Deadline: Fri, 10 Feb 2023 00:00:00 GMT
• Position: Collections Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• City Yaba


• Job Field Customer Care 
  

Purpose Statement

• We are looking for Collection Officers to assist with the collection of outstanding debts.


• The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible.

Key Deliverables

• Contact customers and inform them of their overdue bills.


• Advise customers on their payment options and suggest methods of payment.


• Negotiate suitable payment plans.


• Maintain customers’ payment records.


• Write final notice warnings to customers when payments are not being made.


• Institute legal actions when customers fail to pay their debt.


• Respond to customers’ queries.


• Obtain feedback from overdue customers whose payment is overdue.


• Investigate customers’ repayment ability and assess the potential risk.

Preferred Qualifications

• HND / Bachelor's Degree.


• Relevant training & certifications.


• 1-2 years of previous experience working as a Collections Officer.

Preferred Requirements:

• Excellent negotiating skills.


• Good written and verbal communication skills.


• Familiarity with state debt collection laws.


• Knowledge of payment plans and accounting procedures.


• Knowledge of office and accounting software.


• Patience and resilience.