• Application Deadline:
• Position: Head of Retail - Africa Operations


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Purpose

• As Head of Retail, you are responsible for overall success of all the retail operations of MANO, which includes meeting your financial and service targets.


• You are responsible for maintaining standards – including all Health & Safety practices and procedures, maximising margin potential and identifying and implementing new products and service offers, whilst maintaining the highest level of service.


• The candidate can be located in either of the locations: Dubai, Beirut, Lagos, Luanda

Job Duties

• Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth


• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)


• Understand the requirements of existing customers to ensure their needs are being met


• Act to acquire new customers and manage client relationships (new and existing)


• Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)


• Build and maintain profitable partnerships with key stakeholders


• Monitor performance of commercial activities using key metrics and prepare reports for senior management


• Assist in setting financial targets and budget development and monitoring


• Plan and oversee MANO promotional events or displays


• Keep abreast of market trends to determine the need for improvements in our Warehouses and MANO


• Analyze sales and revenue reports and make forecasts


• Ensure the store fulfils all legal health and safety guidelines


• Provide cost & sales analysis on all retail stock offering


• Maintain your departmental KPI’s


• Implement cyclical displays to support all in-house promotions and events


• You are responsible for liaising with Marketing and Sales to initiate and implement promotions and events within the Centre


• Liaise with Marketing & Sales for promotional requirements


• Liaise with Marketing & Sales to create promotional offers


• Assist with the development of annual In-house promotion calendar within the retail remit


• Assist with the development of marketing collateral to support in-house promotions


• Maintain an overall 95% client satisfaction rating for all team members

Requirements

• BSc / BA in Business Administration, Sales or relevant field; MSc/MA is desirable


• Proven experience as Head of Retail, Retail Manager or in other related managerial position


• The candidate can be located in either of the locations: Dubai, Beirut, Lagos, Luanda


• Knowledge of retail management best practices


• Outstanding communication and interpersonal abilities


• Excellent command of English is a must


• Excellent organizing and leadership skills


• Commercial awareness


• Experience in the e-commerce, groceries industry is a plus


• Analytical mind and familiarity with data analysis principles


• Excellent knowledge of retail management software (e.g. MS RMS)