• Application Deadline: Fri, 3 Mar 2023 00:00:00 GMT
• Position: Front Office Manager


• Job Type Full Time


• Qualification OND


• Experience 0 - 3 years


• Location Edo


• Job Field Administration / Secretarial 
  

Job Brief

• We are looking for a Front office manager to manage our reception area.


• You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.


• You will also coordinate all front desk activities, including calls, reservations and guest services.


• As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.


• Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.


• Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)


• Train, supervise and support office staff, including receptionists, security guards and call centre agents


• Schedule shifts


• Ensure timely and accurate customer service


• Handle complaints and specific customers requests


• Troubleshoot emergencies


• Monitor stock and order office supplies


• Ensure proper mail distribution


• Prepare and monitor office budget


• Keep updated records of office expenses and costs


• Ensure the company’s policies and security requirements are met

Requirements and skills

• High School Diploma; additional certification is a plus.


• 0 - 3 years of work experience.


• Proven work experience as a Front desk manager or Reception manager


• Hands-on experience with office machines (e.g. fax machines and printers)


• Thorough knowledge of customer service, office management and basic bookkeeping procedures


• Proficiency in English (oral and written)


• Solid knowledge of MS Office, particularly Excel and Word


• Excellent communication and people skills


• Good organizational and multitasking abilities


• Problem-solving skills.