Job Description
Job Brief
What to expect from the role:
- Hands-on experience in planning travel packages, selling trips to clients, etc.
- Rendering visa assistance to clients
- Learning how to organize, multitask and manage time.
- Learn on the job regarding Nowahala tours travel management.
- Exposure to the travel and tourism industry, and its various responsibilities.
Responsibilities
- Help clients identify their ideal travel package based on their suggests and requirements.
- Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc.
- Regularly maintain a good relationship with our customers.
- Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary.
- Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps.
- Sell the appropriate travel/ tour package to the right customer.
- Negotiate any customizations or modifications requested and accommodate to the best level possible.
- Resolve any problem that arises regarding the trip for the customer.
- Regularly update a database containing client details and their travel information.
- Ensure this data is secured and handled appropriately.
- Reach the sales and revenue targets.
- Stay up to date on domestic and international travel trends.
Requirements
- Bachelor's Degree in Travel and Tourism, Hospitality Business or relevant fields.
- Prior experience as a travel agent is compulsory - at least 2 years.
- Knowledge of visa requirements for various countries.
- Strong knowledge of traveling software and procedures.
- Basic computer skills and software like MS Office & Microsoft excel and relevant reservations software.
- Multilingualism is an advantage.
- Excellent communication and people skills.
- Efficient negotiation and sales skills.
- Up to date with domestic and international travel trends and restrictions.
- Well read on the rules and regulations of tourism.
- Ability to work with less or no supervision