• Application Deadline: Tue, 7 Feb 2023 00:00:00 GMT
• Position: Female Front-Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 3 years


• Location Abuja


• Job Field Administration / Secretarial 
  

Job Descripiton

• We are searching for a driven Front Desk officer to work hard to aid the company in achieving its targets.


• To achieve these objectives, the Front Desk officer will be required to warmly welcome visitors and clients to the showroom, answer phone calls receptively, and ensure the frontdesk has a warm and receptive feel.

Responsibilities

• Welcome visitors and clients, and ensure they are comfortable.


• Channel client's queries to the right department/person.


• Provide administrative/secretarial support as and when needed


• Answer phone calls.


• Receive and Respond to correspondence.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Maintaining a database of customers and issuing KYC forms to walk-in clients.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.

Requirements

• Minimum of a B.Sc


• 0-3 years experience


• Good Interpersonal skills and Customer Service Orientation


• A degree in any course is highly advantageous.


• Prior experience as a front desk officer, ideally at a similar company.


• Time & self-management skills


• Ability to create and manage spaces that are engaging and welcoming.


• High interpersonal skills.


• Tech-savvy and able to manage social media handles


• Effective Communication and good command of written/spoken English


• Outstanding teamwork, communication, and customer service abilities.


• Basic Secretarial Skills